Security parts not connecting, unable to reach Ring Support

I bought a house, and the previous owners sold me their Ring doorbell and security system. I got the doorbell connected, and I’ve got the alarm base station connected, but I can’t get any of the other security parts to connect. At first, they displayed with the message, “Waiting to connect to a network.” I followed posts in here that said to remove the items from the alarm base, and then you’re supposed to be able to get the items to reconnect. I removed them, but no matter what I do, I can’t get them to display. I’ve attempted to contact Ring US support six different times, and the call consistently disconnects after I press 1 for English. I tried to do a support chat, but I received an automated response saying I needed to call the support line. I need help, please!!

Hi @Adoo1980. Thanks for sharing that screenshot to demonstrate what you’re seeing on your end. I’d suggest trying to factory reset each of the sensors before attempting to add them back. You can follow the steps in this Help Center Article here to factory reset each sensor, excluding the Base Station. Make sure you have the sensors near the Base Station for this process as well.

If that doesn’t take care of this, you would need to follow up with our support team directly. You can give our support team a call at one of the numbers available here. When you call, you’ll want to press option 1 > option 2 > option 5 in order to speak with the Ring Alarm team. I just called the US number and went through the options to check this for you, so you should be good as long as you have a good cellular signal when making the phone call. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: