Hi there, @TLJHOME! This should not happen. Please ensure you have not logged into the Ring app on multiple mobile devices, including the Rapid Ring app. Check out our Community post about account security for tips on controlling multiple users or mobile devices in the Ring app, from shared to authorized users. Here is also our Help Center article about Control Center where you can manage any authorized client devices and more.
As we always value the safety and security of our neighbors, for quickest resolution or further assistance with your concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.