I recently installed several cameras, doorbell, and Ring Alarm system. All the devices are using the same wireless router, except the base station for the alarm is hardwired to that router. I’m an experienced Electrical Systems Engineer (40 +) and I know what I saw, but have no explanation for this other than some kind of security leak in Ring products. I have three routers in my house. I have a couple of smart phones. Only my Samsung 20+ 5G has the ring App installed and uses my E-mail associated with my Ring Account. The “LEAK” was observed on the LG 4G phone I only use for playing games and streaming music. It was using the same 2.4 GHz wireless router as the Ring devices, but otherwise has no relation to them, and no accounts associated with Ring on it. I was closing open apps on the LG4 when suddenly for about 4-6 seconds of Ring Camera Video Motion Detection I had viewed 5 hours earlier on my Samsung 20+ 5G through a different router, was displayed on my LG4 phone. Since there is no link other then the shared router between the LG4 phone and ring devices and no Ring App or other accounts (email etc.) on the LG4 associated with Ring accounts, I have no explanation how that video was displayed on that phone. I’m sure I can’t recreate this, but I’m concerned that my recorded video can appear on phone, that is not associated with or logged into my Ring Account.
Hi there, @TLJHOME! This should not happen. Please ensure you have not logged into the Ring app on multiple mobile devices, including the Rapid Ring app. Check out our Community post about account security for tips on controlling multiple users or mobile devices in the Ring app, from shared to authorized users. Here is also our Help Center article about Control Center where you can manage any authorized client devices and more.
As we always value the safety and security of our neighbors, for quickest resolution or further assistance with your concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thank you for your response. When I noticed tonight I had more videos on LG4 phone I did look closer. I was wrong. There was a Ring app on LG4 phone and it appeared to be logged in. I don’t recall doing that but I must have. So what I was seeing made sense and there does not appear to be problem with Ring. Only my memory.