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Why can’t I arm my alarm with main door open. This is the most stupid missing function on this alarm system. I see from a previous post it has been requested for over 3 years, And your solution is to use quick exit 🤣. How about actually fixing the problem that is a problem. A simple request that could be fixed in a firmware update surely. Every alarm system I’ve ever had would allow you to arm with door open then arm once shut. How about implementing instant arm once main door is shut as an option.

Hi @user41892. Any sensors that is open when arming will require a bypass. In addition to the Quick Exit, you can also arm the alarm via the Ring app once you've exited the house.

I agree, just bought and set up today to replace my old Yale and found the same thing - you can’t arm with the front door open without bypassing it - this is CRAZY and so irritating - I’m tempted to take it all down again and return it - Ring, please can this be fixed

‎Security Camera: Motion recording descrambler?

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Nikostime

Security Camera: Motion recording descrambler?

My car was recently stolen from my driveway and the motion detector captured the first 30 seconds and then conveniently skipped the next 15 minutes of activity right in my driveway no more than 15 feet from the camera. No battery or WiFi connectivity issues whatsoever. Is there a device criminals have to impact the recording of device or connection back thru the WiFi to Ring? Also, major issues as always with the lag between motion events. Useless product without continuous second to second recording. Very frustrating when Ring skips 20-30 seconds between each motion event. Renders the product useless as you have pray the quality video one is seeking isn’t in the lagged interval. Welcome advice to these glaring concerns of mine Thanks

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31-10-2020 23:58:22

Responses (1)

Caitlyn_Ring

Hi @Nikostime. I'm sorry to hear about what happened, but I'd be happy to provide some information that may be helpful. Ring devices are not designed to record 24/7, but you do have some options with the video recording length, which you can learn more about in [this](https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices) Help Center Article. In addition, you may want to look at your [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) settings and adjust it to Frequent if needed as this can affect the amount of time between recordings. If you still have any concerns with the motion detection on your Camera, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can provide more advanced troubleshooting support if any of the settings seem to not be working properly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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02-11-2020 20:28:49

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