My security cam disconnects when i turn my tv on. When i turn my tv off … security cam reconnects
Hi @user30773. If your Ring device is falling offline, try the following steps:
Reboot your router by unplugging it from its power source for 10 seconds and then plugging it back in.
Verify your Camera’s signal strength, also known as RSSI, is at a good level.
We also have this Help Center page here with other steps you can try if your Camera keeps going offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.