Hey there! We recently moved and I’m having an issue with the Ring Neighbors app/feature.
My husband is the Primary account holder and has the address updated there; when he opens the Neighbors app it shows the correct address and alerts/posts. However, mine still shows the former address, so I can only see posts related to where we previously lived. I can only change the name of the neighborhood (meaning what it shows up as for me, so not truly changing it), but cannot edit the address.
I have tried uninstalling and reinstalling, and I’ve given it over a week in case it needed time to update, along with reinstalling a second time.
I searched for a resolution, but only found suggestions of doing what I’ve already done. Has anyone been able to remedy this issue themselves in another manner?
Please remember: If you are looking at the edit options as a Primary account holder, I do not have the same options available to you. No issues on the Primary side!
Thank you kindly,