We are on our second Ring doorbell and the same problem has happened again. The doorbell has got stuck in night vision mode (only showing black and white image). There is nothing overhanging causing this to happen. I have tried to hard reset and everything else described online but now the doorbell does not charge and has a solid white circle and will not do anything. Can anyone suggest something. As I said this is the second bell that this has happened too???
Hi @salandrew. If you’ve performed a reset and a power cycle to no avail, it might be best to contact our support team to look into this further. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.