Screw spinning when trying to remove

When I try to remove the screws, one comes out easily. The other one seems to be just spinning as if the housing it screws into is spinning with it.

Any ideas

Hi @Kubotadownunder. If the screw housing appears to be spinning when you try to remove the security screw on your Ring, please give our support team a call at one of the numbers availablehere. It sounds like our support team will need to review the warranty on your device and see if it qualifies for a replacement if the screw cannot be successfully removed. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support.