Screen reverts to portrait mode after leaving live view.

Last day or so, when clicking out of live view, screen turns sideways like it’s in portrait mode.

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Hi @Laddiemac1! This is intended as the Ring app is designed to provide quick access to your devices and features. The in app pages are in portrait view, but videos can be viewed in both portrait and landscape mode. I hope this helps! :slight_smile:

Thanks, but on an iPad, it’s not convenient to keep turning it back and forth. I liked it as before. There should be a way to keep it in landscape mode, but that’s up to the programmer. Ciao!

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I have same issue. When selecting camera show picture stating tap to go live. But if you want to scroll back you must now hit the X butten and now turn ipad to portrait to watch. This happened with latest ring update. If this is how its designed then why has it always work before this update. Now i must take ipad out of holder on counter turn sideway to view a smaller screen. Makes no sense. All you have done is made your app harder to use.

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Same here. This is flat wrong. The way the app used to work before the update was just fine. I don’t want to have to rotate my iPad to change the views. I suspect most iPad/tablet users, just use landscape mode. I’m not aware of an app that forces you to rotate the device. Though many give you the option of one view or the other, but that is different than what Ring has done.

Also, when I click on the video, I would prefer it not come up with the live view option right away, though I could live with that if I closed it and it did not change to portrait mode.

Lastly, it was nice in one of the previous versions to have the time stamp in the bubbles below the cam shots rather than having to scroll over to see the time off to the left side of the cam shot

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The latest Ring update 5.25.0 for iPad and iPhone introduced this annoying bug. Now when you view a camera it only lets you view the latest video instead of seeing the timeline and being able to scrub through all videos. If you tap the change view icon in the lower right corner or physically turn the device it rotates to portrait mode where you get the timeline and can scrub through recent videos. It is very annoying that it only works in portrait mode when a week ago it worked in landscape mode. Since the cameras video in landscape mode it fills the screen better in landscape mode and is harder to see detail in portrait mode. If you could see the timeline and motion events in both landscape and portrait mode then it would be back to normal and there would be happy customers. The change has affected all of our iPads and iPhones so it is not a device issue.

Thank you for you help in addressing this bug.

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I don’t like this change. Prior to version 5.25 it worked just fine. It doesn’t work for me to have to rotate my iPad to use the timeline. Please fix this.

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We hear you neighbors, this has been submitted to the team. We will monitor the situation and update the Community with news along the way. Thank you letting us know about this, neighbors!

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Thanks for the update - having been a Ring user for +3 years now. this issue has only been introduced in the latest update, and therefore, would suggest that someone accidentally introduced something to fix another issue.

Good news if it’ll be reverted - since it’s quite annoying, especially on an IPAD/Tablet.

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This is no acceptable…

My iPad is in the landscape mode 95% of the time so i can use the keyboard attachment. Having to rotate and hold it to view videos is not good.

People should be able to choose landscape or portrate and swap between them at will.

  • I agree that this is new and unacceptable. I have 4 cameras and have used the app on my iPad to review the events from overnight each morning. I I just spoke to customer support and apparently they’re going to do something to revert the functionality for me in the next 24 hours. I’ll keep you posted.
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As I use my iPad in landscape mode with a keyboad to manage multiple cams, this release is a significant reduction in functionality for me. Not being able to effectively use my iPad to review videos in landscape mode (like I was able to do before) has negatively impacted my use of Ring. Would be much better if Ring can revert to the previous (well designed) functionality.

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Dear Ring,

Another vote here to fix this terribly annoying bug. This is a user experience 101 mistake, Ring… My wife thinks I’m trying to drive somewhere on some iPad video game because I keep holding it up and twisting it back and forth all the time.

FIX THIS PLEASE!

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Hey neighbors! After checking into this matter with the appropriate teams, it looks like the Timeline viewable in landscape mode was removed for consistency in the latest update of the app. Although, we heard a lot of neighbor feedback on this concern and our team is working on reverting this back to how it once was for the future. Look out for app updates in the future for when this will return! Just wanted to pass on the good news and thank you all for your feedback. We make changes only to make the neighbor experience better, and we couldn’t have gotten this pushed without your help! :slight_smile:

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Yay it’s fixed! I don’t see an Accepted Solution button, but thank you!

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Why on earth would I use the TABLET in portrait mode to use the app? Did anyone from development used a tablet? My tablets are fixed to the wall in LANDSCAPE mode and imagine how I constantly tilt my head 90 degrees to use the app in portrait.

So, dear Ring app developers try to use common sense and not fix something that is not broken. I can not use the app in current state.

Not on my windows 7 computer, it still keeps telling me to turn my device. My monitor is 27 inches