Its not there under live view either. That is the frustrating part. It used to be on dashboard in the same rows as Nearby incidents and right next to the History button. and not sure what happened the ring app has totally lost that option for me. May be your staff needs to look in to it.
I seriously urge Ring to look in to it so its not mis reprentation on your end becuase something did break as it was working fine for a month.
Hello @Nkd83 . When you said, “It used to be on dashboard in the same rows as Nearby incidents and right next to the History button” it was then that I realized that you are referring to the “Shortcuts” banner feature in the middle of the phone app’s Dashboard, correct?
Now I’m just guessing here, because I don’t have either the Smart Lock nor Amazon Key app. But if you are referring to the “Shortcuts”, a recent update to the phone app (in the USA) modified the “Shortcuts”, to add new features.
While on your main Dashboard, swipe left on the Shortcuts until you see the the “Edit” icon on the far right, and click on “Edit.” Then on this “Manage your Shortcuts” screen, you can now modify which Shortcuts you want to be displayed (Visible Shortcuts) or those shortcuts that you don’t want displayed (Hidden Shortcuts) on your dashboard. You can even change the order the shortcuts are displayed on the dashboard, by holding your finger on the far-right “=” icon, to then move each shortcut up or down (which will show up as left-to-right on your dashboard).
Remember you may have to swipe left/right on this Dashboard Shortcuts banner, if you have more than three Visible Shortcuts selected.
@Nkd83 and [@Markesan](https://community.ring.com/t5/user/viewprofilepage/user-id/84507) , there is a possibility that your "Locks" icon button got changed somehow to a "Hidden Shortcut" and therefore now set to not be displayed. But @Nkd83 you also said, "_Its not there under live view either_ " and I don't know if restoring "Locks" on your Visible Shortcuts will fix this or not.
I hope this helps you