Ring Alarm
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Schlage Encode access issues
works-with-ring
device-settings
smart-lock
troubleshooting
I just received our Schlage Encode deadbolt lock. I am able to control the lock with my Ring App through the Schlage App. Unfortunately my husband does not have the same access. I am the primary on the account and he is a shared user. How can I get him the same access to the lock that I do FRUSTRATING
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14-07-2023 10:27:58
Responses (1)
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Tom_Ring
Hi @user51142. Have you given your [Shared Users](https://support.ring.com/hc/en-us/articles/115005072983-Controlling-the-Ring-Alarm-With-Users-and-Roles) access to the smart lock? This Help Center article [here](https://support.ring.com/hc/en-us/articles/360016588232) also has some information on this. I hope this information is helpful.
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17-07-2023 06:31:57
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