Ring Alarm

Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
U
Schlage Encode access issues
works-with-ring
device-settings
smart-lock
troubleshooting

I just received our Schlage Encode deadbolt lock. I am able to control the lock with my Ring App through the Schlage App. Unfortunately my husband does not have the same access. I am the primary on the account and he is a shared user. How can I get him the same access to the lock that I do FRUSTRATING

256

0

0

14-07-2023 10:27:58

Responses (1)

  • T

    Hi @user51142. Have you given your [Shared Users](https://support.ring.com/hc/en-us/articles/115005072983-Controlling-the-Ring-Alarm-With-Users-and-Roles) access to the smart lock? This Help Center article [here](https://support.ring.com/hc/en-us/articles/360016588232) also has some information on this. I hope this information is helpful.

    0

    17-07-2023 06:31:57

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    U

    user63814

    3

    User
    Solutions

    B

    Boone

    1

    User
    Solution

    J

    j0hnmsch

    1

    User
    Solution

    J

    Justin_Ring

    1

    User
    Solution