RSSI78

Don’t feel my new ring doorbell is working right. It shows RSSI 78 and don’t really know what it means. Would be grateful for a bit of guidance

@Josieg wrote:
Don’t feel my new ring doorbell is working right. It shows RSSI 78 and don’t really know what it means. Would be grateful for a bit of guidance

Hello ,

Received Signal Strength Indicator ( RSSI ) is a measurement of the power present in your Wi-Fi signal in the Ring App (it is negative value). A value of 0 is perfect and the higher the number, the worse your Wi-Fi connection is. Normally a value between 25 to 40 is very good.

https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength

With your device having a RSSI value of 78 (extremely poor), I am surprised your doorbell is even remaining connected to your WI-fi router. This is likely the cause of your Doorbell not functioning properly.

https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength

You need to improve the signal by either moving your Wi-Fi router closer to your Doorbell (since you can’t move your doorbell), or purchase a Wi-Fi extender/amplifier or the Ring Chime Pro (the newer version of the Chime Pro 2nd Generation extends both 2.4GHz and 5GHz Wi-Fi frequencies).

https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-

https://shop.ring.com/products/chime-pro-gen2

I hope this information helps you :slight_smile:

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RSSI is -60, so I did the wifi text and have 32mbs download speed and 26 upload speed. With these speeds, how does the ring doorbell have a bad connection? Reaching out to customer service provides absolutely no help!!

Hi @Gidget. Those wifi speeds are absolutely sufficient for Ring doorbell. However, there could be wifi interference that is causing a weak connection. This Community post here explains wifi interference and how it can affect your devices performance. Mitigating wifi interference will improve your overall RSSI and result in a stronger connection. I hope this helps!