Last Friday, a man jumped our fence and broke into our cars in our driveway. Instead of being immediately notified of the intrusion, the notifications silently went to our phones at 12:30AM and gave the intruder 4 minutes to take what they wanted before someone in my family happened to check their phone and see the activity.
Audio notifications only play intermittently. A support rep told me today that if the Ring app perceives that audio is playing, there’s a chance it may not be able to play the audio notification (this is on Android).
At 12:30AM last Friday I can confirm we didn’t have any audio playing on our phones and we weren’t on a call. My phone does not go into do-not-disturb mode at night and I leave the ringer on for emergencies.
At 7:04AM this morning I left the house and received a notification prompt, but no audio notification.
At 8:09AM I returned to the house and didn’t receive a notification at all, from any of the three cameras that saw me and recorded a motion event.
At 9:00AM, I was testing the camera with support and confirmed it would not play notification sounds while I was on the phone, but immediately worked afterwards when I hung up, sharing both notifications and the sound.
With three different scenarios, it makes Ring’s notification system - the whole reason I got this - less reliable.