Ringdoor bell 3 plus can't show liveview under AT&T wireless networks

Ring app can show live view under wifi, but can NOT show live view when away from home using AT&T wireless network. However, if I turn on VPN under AT&T wireless, the live view works. It seems ATT is blocking Ring. Any solution ?

Hi @tzhoumd. This is incredibly odd, as usually VPNs have the opposite affect. I would reach out to our support team on this topic to further investigate the issue. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.