new home. can.t contact previous owner. How to set up

Hey @Travel. You will need to have our support team create a device ownership escalation to get this matter addressed so you can be the new owner of the Doorbell. For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.