Ring2 Custom Motion Zones cannot be deleted

Cool new feature allowed me to make a rectangle in the motion zone to ignore. The software offers no way to delete the zone. Ring Support steps are not accurate.

Note: I initially created the zone with the ring battery; then successfully hardwired to a 16v AC transformer. Wondering if there is some software bug that disables the removal function under these conditions.

Hey @Rossnick. The zone you need to delete is labeled as a privacy zone and will be removed in a different setting. If you go into the Ring app > Main menu > Devices > Doorbell > Device Settings > Privacy Settings > Privacy Zones, you should be able to remove the black box which is a privacy zone from here.

If this fails or you’re unable to find this settings, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.