Ring

My ring video doorbell 3 can’t be heard inside my house…
also the battery is not charging, I removed it and plugged it into the wall outlet and is just not charging at all… can anyone please help?!!

Hey @Adcastillo. Is the battery that you have in the Doorbell 3 not lighting up when plugged in to charge? The Doorbell 3 has the removable battery, so I want to ensure you are plugging in the Doorbell’s removable battery and not the Doorbell itself. In addition, when you say you cannot hear it inside your home, do you mean from your internal chime kit, and thus I assume you have it hardwired to an existing doorbell setup, correct? If this is the case, can you let me know what kind of internal chime kit you have in your home?