Hi there, @RyanEliz17! There are many variables to consider when troubleshooting video or live view concerns. The best place to start is ensuring your Ring device in online. If live view won't connect and nothing is recording, the device might be offline and require a setup to reconnect. The best next things to check, after confirming the Ring device is connected, is your device [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). Here is also our [Community post for more live view troubleshooting](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249) steps. I hope this helps! :)