Ring won’t work ongoing

Ongoing ring won’t work. Can’t c live. History shows up yet u can’t access it. Reset ring over and over and router to no avail. What is wrong with this?

Do you have a good Wi-Fi signal at the ring device? Also are you connecting over 2.4ghz or 5ghz Wi-Fi? Ring devices work better in general on 2.4ghz due to longer range and wall penetration.