Ring Video Doorbell
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Ring won’t go live
Ring won’t go live but history and Bell work. Every time I call Ring they have no idea what is wrong so they make up stuff like your provider isn’t working when it is. Are these junk should I get rid of they are useless. Any idea why Ring would not go live on or off Wi-Fi?
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02-08-2021 05:49:37
Responses (11)
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The most common causes of not being able to do a Live View or see a recorded video are: **A poor connection between your mobile device and the internet** . **Slow internet upload and download speeds** . **A poor connection between your Ring device and your router** .[peryourhealth](https://www.peryourhealth.us/)
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19-08-2021 13:17:43
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- A
The most common causes of not being able to do a Live View or see a recorded video are: **A poor connection between your mobile device and the internet** . **Slow internet upload and download speeds** . **A poor connection between your Ring device and your router** .[peryourhealth](https://www.peryourhealth.us/)
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19-08-2021 13:17:43
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- U
The workaround to change to 3G works for me as well, but that isn't what we're paying for when we subscribe to 4G or 5G. Could you please Vote for this ‘Feature Request’ to hopefully get Rings attention to the issue:https://community.ring.com/t/fix-the-ring-mobile-app-to-properly-use-lte-4g-without-the-many-reported-issues/112034Thanks.
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27-01-2022 21:08:05
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- C
When the Live View on your Ring Doorbell or Security Camera is not working, please review the troubleshooting tips and tricks in our Community post [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). That will cover all of the common causes of why the Live View may not work. If you're not able to find a solution after trying those steps, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper dive into this concern with you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-08-2022 23:16:35
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VC
Exactly the same problem at our house. Both iPhones lost live view from camera a few months ago. Both had been working fine for a year prior. Works when inside the house. Does not work when out of the house. Rapid ring app no different. No VPN.
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08-08-2021 01:24:58
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