When the Live View on your Ring Doorbell or Security Camera is not working, please review the troubleshooting tips and tricks in our Community post here. That will cover all of the common causes of why the Live View may not work. If you’re not able to find a solution after trying those steps, please follow up with our support team at one of the numbers available here so they can take a deeper dive into this concern with you. If you are outside of the US, please visit here to see how to contact support.