Ring Video Doorbell
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Ring won’t go live
Ring won’t go live but history and Bell work. Every time I call Ring they have no idea what is wrong so they make up stuff like your provider isn’t working when it is. Are these junk should I get rid of they are useless. Any idea why Ring would not go live on or off Wi-Fi?
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02-08-2021 05:49:37
Responses (11)
- N
I still can’t go live except occasionally on rapid app. Why can’t a solution be found ? I have iPhone SE and WiFi
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03-08-2021 22:57:20
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- W
I have had a problem with my doorbells but not the stickup cams for a couple of months. It can't be the wifi as both the doorbells and the stick cams are on the same damn network. When will Ring finally admit there is a problem and when will it get fixed. I just tried setting up a battery powered stick cam this morning and same as the doorbells. So you may want to look at that for a hint. I am going to have to find a doorbell that works.
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04-08-2021 14:17:50
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WOne more hint Ring, the rapid app doesn't do any better than the regular app. All battery powered stuff will not connect. All ac powered stuff does. I installed my first doorbell in 2018 and it worked great till about May of this year. Please fix this and be honest with your customers.
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04-08-2021 14:21:52
- TE
Have you checked the RSSI level? It is different than your internet speed. It will greatly affect live view response time.
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04-08-2021 16:02:43
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- C
So the Rapid Ring app worked for me. I couldn't get a live view on my iPhone SE from one day to another. On my iPad it works fine. But I still don't understand why I can't get a live view on my Ring app anymore. Why can I get it on Rapid Ring but not Ring? Doesn't make sense to me.
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04-08-2021 23:13:35
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RI have exactly the same problem. Upgraded to an iPhone SE yesterday. Can still get live view on my iPad. Both on latest version of iOS and latest Ring app.I can also get it via Rapid Ring on my phone. Obviously a bug in the Ring app software somewhere.Update: on a lark, started up my previous iPhone 5s and the live view works fine. Still does not work on iPhone SE (2020).
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05-08-2021 15:26:09
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LesHernon
Continuing the discussion from [Ring won’t go live](https://community.ring.com/t/ring-won-t-go-live/71067):Has anyone figured out the live view issue ? I have an Samsung s20+ phone with the ring app installed, I have a stick up battery camera mounted outside ,when using the app on WiFi round the house everything works, but as soon as I leave the house I cant access the live view, tried everything but to no avail. Any ideas anyone before this camera hits the bin !!
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02-08-2021 19:02:16
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