Ring won’t charge 3 days counting

I’ve had my ring inside my warm house for three days and it will not charge to 100% despite me and your Chinese workers trying. There is no one in my country of the USA to assist. Something is wrong with Ring every single day and it provides no safety or life-saving techniques for those needed. It’s a first generation so what should I try next? To charge in a warm house for three days and still not receive 100% charge is something wrong with the unit. How do I really solve this or can I in my country of the USA? You steal peoples money while we still die with no safety precautions.