We got a ring Wired doorbell about 1-2 months ago. We were able to set up the camera and get it recording. The microphone will not work at all. It sounds like it's recording something, because if you tap where the microphone is then you can hear the taps. I have also found that if you yell or blow on the microphone then you can barely hear a faint sound. It seems like there's something blocking it, like the case, but I've removed the case with no effect. I checked for debris where the mic is and couldn't see anything. Please help!