Ring wired intermittent push notifications

Hi, I have a new latest gen hard wired doorbell powered from the ring supplied transformer which is only notifying the app perhaps 7/10 times when the bell is pushed. (i don’t use motion notifications)

The transformer voltage is showing good and wifi strength showing RSSI-54 in green in the app (its approx 5 metres from the router anyway).

This is both when i’m at home showing full bars of wifi on my phone, and on 4G while away.

I can hear the bell sound when pressed, the chime sounds, but quite often i get no notification to the app.

I’ve obviously rebooted the doorbell and app.

Any thoughts?

Hi @user48323. If the Doorbell press is being recorded in the Ring app, then the issue is related specifically to the notifications. We have troubleshooting steps for notifications on Android devices here, and on iOS devices here. I’d suggesting trying those steps based on which type of smartphone you have. Additionally, ensure you have the latest version of the Ring app and your phone’s software.

If this issue persists after trying the above, please follow up with our support team at one of the numbers available here for more in-depth troubleshooting steps. If you are outside of the US, please visit here to see how to contact support.

Hi Caitlyn,

Yes all the button presses are logged in the history so its definitely an issue with push notifications.

@user48323 Correct. If the troubleshooting steps I shared in my previous reply don’t resolve this concern, I would suggest contacting our support team so they can investigate this further and find a solution.