Ring Videos are black since 2 weeks; nothing to see, nothing to hear

Products Security Cams
1

Hi, I use 3 ring cameras at home.
1 bell and 2 cameras (all wireless).
The movements are recognized, but the videos are only black and without sound.
The videos are displayed in the history. When playing you only see a black picture and you don’t hear anything.
What can that be?

2

Hi @DanielWoGermany. This Help Center article here has information on how to correct black video on your Ring Devices. If this doesn’t correct the issue, you’ll need to reach out to our support team to assist you further. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.