Ring Videodoorbell 2nd Gen doesn't alert on Iphone

New Ring. Was alerting on iphone: but now stopped. Have tried these things:

  • checked Notification settings on

  • Home mode = Ring alerts on, record motion on, motion notifications on. Live view on.

  • Have logged out and then log back in again

  • Firmware up to date

  • iphone software is uptodate

  • Do not disturb is OFF

  • iPhone ringer sound turned up to max

I do get vibrate notification so i know it’s connecting. Just no sound.

I’m sending this as a new topic as it seems many of the similar conversations don’t have a resolution?

Regards, Geri

Hey @GeriV. When you go into the Ring app > Main Menu > Device > Doorbell > Device Settings > Alert Settings > App Alert Tones > What is the volume/alert set to from here? In addition, please check out our Help Center Article here for more tips and tricks you can try!