Ring Video Pro wifi lost connection and setup wont work

hello everyone, I recently called customer service about this but I feel the help I received maybe wasnt as good as it could have been. (not saying im not grateful, they were on the phone with me for an hour so I appreciated that) I recently upgraded my router, although I used the same network credentials, my Ring Video Pro lost its connection. So I went ahead and pulled the cover off, hit the setup button, and it gave me the white spinning ring and everything. Yet the doorbell will not emit a wifi signal for my phone to direct connect to it. I purchased this in Novemeber 2018 and it has worked perfectly since. I verified with Ring customer service that the transformer provides enough power, the power kit on the mechanical bell is correctly installed and the wiring behind the bell itself is installed correctly. Has anyone experienced this or has any suggestions for me to get this solved? I was thinking if there is a way to bring this back to factory, i could attempt that. Any help is greatly appreciated, its killing me I cant see my front door at all times, this is one of the most used apps on my phone.Thanks again for reading.