Ring Video Pro Lound Buzz at night

Ring Video Pro Hardwired make a loud buzzing sound at night, quite during daytime. Disarmed and still makea noise a night. Purchased new transformer from RIng since original was 8 years old and maybe not adequate. Noise began when new transformer installed. Cked wiring at main chime (NEW Broan). We have 2 Video Pros and both worked with old transformer except voltage varied fro 13v to 19v depending on day or night. Night caused the low readings and higher voltage during day. Perhaps need to return the RIng Transformer, less than 2 months old? Suggestions?

Hi @user11553. Is the buzzing sound coming from the Video Doorbell Pro itself or from your chime kit? If it’s coming from the chime kit in your home, it’s possible that it’s not compatible with the Video Doorbell Pro. You can find a list of compatible chime kits in our Help Center Article here. If you don’t see your chime listed under the compatible ones, then you may need to replace it.

It’s also important to make sure that you have the correct chime type selected in the Ring app. For example, if you have a mechanical chime kit but the Ring app has it listed as digital.

For the Video Doorbell Pro, follow the steps below to check your chime type in the Ring app:

  • Tap the Menu button in the top left
  • Tap Devices
  • Select your Doorbell Pro
  • Tap Device Settings
  • Tap General Settings
  • Tap Doorbell Chime Type and select the correct chime kit type

If this problem persists after checking your chime kit and the chime type in the Ring app, please give our support team a call at one of the numbers available here so they can troubleshoot further. If you are outside of the US, please visit here to see how to contact support. :slight_smile:

Thanks for reply. The Mech Chime is Nutone/Broan LA111WH. It is listed as Compatible. The transformer is making the Buzzing sound. It only starts the noise at a certain level of darkness. The original transformer was a Nutone CP905 rated at 16v,10VA. The new RIng we ordered was spec’ed at 16V, higher VA rating so we expected no trouble. There was no trouble or noise but felt it best to have a proper rated transformer. Guess we were wrong. If it ani’t broke, don’t fix it. :–) Should the transformer be returned and continue to use the old quite one?

Resolved, Removed the new Ring transformer and re installed to original Broan C 905, no more buzzing or loud noise. Why> Do not know but peace and quite now. Perhaps Ring will give me credit if I return ?

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@user11553 I’m glad to hear that you were able to resolve the buzzing coming from your transformer by reinstalling the original transformer. I wouldn’t want to speculate exactly what caused this to happen in the first place, but you can find our return policy here to see if you’re able to return the Ring Transformer.

You may be able to start the return process yourself, or you may need to reach out to our support team at one of the numbers available here to complete the return process. :slight_smile: