Ring video dot bell has turned into black and white vision, all the times, day view, live, nighttime, etc. It wasn’t like that before, we had a clear color view and now just in black and white. I already reset the camera , turned on and off, etc. I bough it in 2020 on Amazon and the model is 537453787
Hi @Analauraquinteroc. You’ve done the basic troubleshooting steps I would have recommended, so the next best step is to follow up with our support team for further assistance. Please give our support team a call at one of the numbers available here so they can take a closer look and find a resolution. If you are outside of the US, please visit here to see how to contact support.