Ring video dorbell has turned into black and white vision

Ring video dot bell has turned into black and white vision, all the times, day view, live, nighttime, etc. It wasn’t like that before, we had a clear color view and now just in black and white. I already reset the camera , turned on and off, etc. I bough it in 2020 on Amazon and the model is 537453787


Hi @Analauraquinteroc. You’ve done the basic troubleshooting steps I would have recommended, so the next best step is to follow up with our support team for further assistance. Please give our support team a call at one of the numbers available here so they can take a closer look and find a resolution. If you are outside of the US, please visit here to see how to contact support. :slight_smile: