Ring Video doorbell with solar

I ordered the Ring Video Doorbell with Solar from the Ring website. I installed it per the installation instructions. The doorbell is facing south with good sunlight but the solar is not charging my doorbell. It isn’t showing up in the settings. Does anyone know of a solution?

Hey @Cguts. Could you try removing the Doorbell from your account, resetting it by pressing and holding the setup button for 20 seconds and then setting up the Doorbell on your account again? Once the Doorbell is set up again, please check under the Device Health section to ensure it says the solar panel is connected. In the event it may still ask you to add a solar panel, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.