Hi ,
My ring device suddenly got “offline” and no matter what I am trying todo I cannot get it to reconnect , tried everything
Also tried via setup mode ,I am getting till the point that the device should connect to my local wifi and it just fail , the password 100% correct trying to connect to 2.4G and keep failing.
My device died ? or am I missing something ?
The device is ring doorbell wired .
From ring support the representative had no clue .
Is there a way to reset the device to factory default ? Tried power cycle tried everything 
Thanks for any help …
Hi @Tomcat383. What is the specific issue you are having? What part of the reconnection to WiFi is the device failing at? Have you tried to connect your device to a WiFi hotspot? This will let you know if there is an issue you with your network.
Any resolution to this? My video doorbell just did the same thing and I’ve been fighting it all evening trying to get it back online.
Hi @user64136. Can you let us know which model of Ring Doorbell you have? You can find the model name on the original packaging, or on the Device Health page in the Ring app. Additionally, what error message are you receiving in the Ring app when you attempt to reconnect your Doorbell to wifi? Feel free to share a screenshot of what you’re seeing on your end.