Ring video doorbell wired device suddenly got "offline" and no matter what I am trying todo I cannot get it to reconnect
Hi , My ring device suddenly got "offline" and no matter what I am trying todo I cannot get it to reconnect , tried everything Also tried via setup mode ,I am getting till the point that the device should connect to my local wifi and it just fail , the password 100% correct trying to connect to 2.4G and keep failing. My device died ? or am I missing something ? The device is ring doorbell wired . From ring support the representative had no clue . Is there a way to reset the device to factory default ? Tried power cycle tried everything ☹️ Thanks for any help ...
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29-08-2023 07:13:07
Responses (3)
- U
Any resolution to this? My video doorbell just did the same thing and I’ve been fighting it all evening trying to get it back online.
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28-10-2023 12:20:55
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CHi @user64136. Can you let us know which model of Ring Doorbell you have? You can find the model name on the original packaging, or on the Device Health page in the Ring app. Additionally, what error message are you receiving in the Ring app when you attempt to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi) your Doorbell to wifi? Feel free to share a screenshot of what you're seeing on your end.
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31-10-2023 08:43:18
- U
My Ring Video Doorbell 4 has the same issue too, pls help to fix it
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06-05-2024 01:53:47
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CHi @user81896. I have responded to your question here, in the new thread you made about this concern.
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08-05-2024 05:31:43
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Tom_Ring
Hi @Tomcat383. What is the specific issue you are having? What part of the reconnection to WiFi is the device failing at? Have you tried to connect your device to a WiFi hotspot? This will let you know if there is an issue you with your network.
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01-09-2023 08:04:43
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