Ring Video doorbell upgrade, how can I transfer my Ring Basic to new Ring door bell?

Hello, first time posting on here. I recently upgrades my 1st generation to a 2nd generation Ring video door bell. My Ring Basic protection plan renewed a few months ago and I’ve since upgraded to a 2nd generation Ring door bell. How can I transfer my Basic service plan to the new device and remove it from the 1st generation one that I have? Thanks in advance!

@RJR1 wrote:

Hello, first time posting on here. I recently upgrades my 1st generation to a 2nd generation Ring video door bell. My Ring Basic protection plan renewed a few months ago and I’ve since upgraded to a 2nd generation Ring door bell. How can I transfer my Basic service plan to the new device and remove it from the 1st generation one that I have? Thanks in advance!

Hello @RJR1 ,

Your RIng Protect Plan “Basic” is tied to your Ring Video Doorbell 1st Gen. Since you said you renewed your subscription plan a few months ago, it sounds like you are paying annually, not monthly. The easiest method is to cancel your subscription on the 1st Gen, and then start a new subscription for your 2nd Gen doorbell. Ring will then ‘pro-rate’ the amount of unused 1st Gen subscription back to your credit card, while charging for a full complete year subscription for your 2nd Gen.

Here’s how to manage/cancel your Ring Protect Plan:

https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans

https://support.ring.com/hc/en-us/articles/360032490712-Subscribing-to-Ring-Protect-Plans-through-your-Android-Phone

I hope you find this information useful. :slight_smile:

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