ring video doorbell pro

Our doorbell faces west, so it gets very warm. Presently it will not ring. Is there anyway to fix this or is this one of the downfalls of these doorbells. I took the temp of the doorbell with an infrared temp gun and it was 156 degrees. Our warranty ends in two days. I called and was on hold for over an hour, I couldn't stay on so hung up. Thinking about replacing it with a normal doorbell and maybe using a stick up cam under the eve. Anyoneknow actually how to connect with these people. I'm surprised by the poor customer service.