Ring - Video Doorbell Pro - stopped working

We installed the Ring Pro and it worked great for about 5 minutes. The device help said we were getting good voltage but now it will not turn on. We tried the bypass method and it still will not work. We hooked our old doorbell button back up to see if that still works and it was fine. Is it possible that the ring shorted out? Is there something else that may work or is it just a defective item?

Hey @mswood1977. It sounds like you may be having a power issue with the Ring Pro if you are unable to get the device to power on. Please check out our Ring Help Center Article here to troubleshoot power concerns for the Pro.

Thank you, but I already tried all those things before coming here to ask for help.

@mswood1977 No worries, I’m glad you have! At this point, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can look into what happened to your device to see if they can get it back up and running!