First of all, I had the original ring video doorbell pro working fine without any issues for about 4+ years up until recently, specifically mid December XXXX.

I contacted ring support and they confirmed It was not receiving any power and that it was defective. So they shortly sent me a replacement ring video doorbell pro [This is the first replacement]. I removed the defective ring device and installed the new ring they sent me and was able to set it up and connect to my network fine. A few hours later, i noticed that the ring video doorbell pro had gone offline and I tried to reconnect/put it in setup mode but I would run into the issue "Unable to join the network “Ring-xxxxxx”. I did some troubleshooting to make sure the voltage from the transformer was nominal and the voltage at the ring device was nominal as well.

I once again called Ring Support and went through the troubleshooting steps with them. About an hour later with support, they looked at device diagnostics and noticed there was a wifi driver failure and said the device was defective. Support placed ANOTHER order for the ring video doorbell pro to replace the defective one they just sent me. [This is the second replacement for those keeping count]

I receive the replacement ring video doorbell pro a few days later and this time I hired an electrician to replace it for me. The electrician did mention that his company has seen a rise in issues, specifically with the ring video doorbell pro device. He checked the wiring and transformer and said everything looked fine. As a precaution, he even replaced the transformer with the one sold and recommended by Ring. He installed the ring video doorbell pro and was able to setup the device successfully to my network. Great, but just a few hours the ring video doorbell pro goes offline again and I run into the same issue "Unable to join the network “Ring-xxxxxx”. I called the electrician the next day and he came over to take a look at it and realized it was the same issue his company has been seeing in the last month. [This is the third replacement device]

I have spent countless of hours with Ring Support, my ISP, and myself just troubleshooting what is causing this issue. It looks like I am not the only one having this issue as well. This ring community is also having users reports the same issues specifically with the ring video doorbell pro device. A quick google search brings up recent posts of users reporting the same issue for this specific device with no solution or fix. Even the amazon reviews contain customers reporting the same issue just by looking at the recent reviews. I looked over to see if the “ring video doorbell pro 2” device was having the same issues but it only seems to be affecting the ring video doorbell pro model.

I am starting to think that a recent firmware/software update for the ring video doorbell pro is probably causing this issue. Maybe it’s something else, but whatever is causing this issue should be prioritized to leadership/engineering to investigate and come up with a fix/solution.

I will once again call Ring Support and go through the troubleshooting steps with them and hopefully hear a solution/fix is available. Maybe they offer to send me the ring video doorbell pro 2 model since that device seems to be operating fine? Who knows but I am out of patience and have spent too much time/energy on this already.

I wrote this up, just in case someone is running into the same issue so they are not wasting their time. Maybe someone with this issue has a solution/fix? If this issue does not get resolved, I will elevate this concern to Amazon, forums, news media, etc.