Ring video doorbell pro glass is cracking

As the title suggests the glass on the front of my ring video doorbell pro is cracking. Can I get this fixed? Thanks for the help. Please see attached photo

Sorry to hear about this, @Nsingh! This part of your Video Doorbell cannot be replaced. For the best solution, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

This is a material issue and I am told I need to buy a new one why should I

@Arriegyles Is that the glass itself cracking or is it the protective plastic which has been left on at install. Hard to tell from the picture but it looks like the plastic film wasn’t peeled off when the bell was installed.

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