Responses (2)

• M

  mlail04

  I'm attaching the internal chime wiring diagram. Also, I put the Pro Power Kit on the Power Supply side. I was putting in between the actual doorbell wires (Thinking that was completing the circuit, which makes sense). Any help would be great!! 

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  08-03-2020 05:46:57

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  I

  Isewtwo22

  I had a similar problem with my backdoor chime ringing constantly. Ring customer service recommended that I install whats called a "diode". They offered to send me one, but I thought we could find one locally, "no such luck". What worked for us was the installation of a second doorbell pro with camera on the back. Problem solved. The second camera took the place of a wired stickup camera we had considered. Good views from both front and back cameras. Try contacting Ring Customer service and ask them about the "diode". That might work for you. I took several calls to customer service (who I will add were very helpful) over a 2-3 week period. We are satisfied with the two cameras supported by the one transformer.

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  08-03-2020 06:50:34

  J

  JPH

  May I please ask if ever figured out how to hook the power kit up to your rittenhouse clock/chime?? I have the exact same old clock/chime and can’t figure out where to hook in the power kit. Thank you!

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  03-12-2020 04:56:25

  M

  mlail04

  No. I never did figure it out. I just had to disable the "Ring my Bell" function. So when someone rings my doorbell, it just comes up on our phones.

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  13-12-2020 07:00:57

  T

  Tom_Ring

  Hey neighbors. Your Pro Power Kit should be connected to the Front and Trans terminals on your Chime kit. If you are unsure about this, you can take a picture of your Chime kit and one of our support team members can assist you in making sure this is wired properly. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  15-12-2020 07:48:07

  M

  mmkenn

  My doorbell looks a little different than the pictures. I had to use the additional wire that was provided with my power kit pro 2 (the wires that were labeled as "probably not needed"). I tried to plug the power kit into the 2 additional slots on the front doorbell and when I turned the power back on, the doorbell just constantly kept ringing. I also tried to plug it into the back doorbell spot and it did the same thing. Any help would be appreciated. 

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  29-12-2020 10:06:33

• M

  Marley_Ring

  Hi neighbors! The nicor branded chime kit and the intercom previously pictured in this thread are not compatible with the Doorbell Pro. Feel free to check out our [Chime Compatibility List](https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List) to confirm if your chime kit is compatible. If it is not, the best option is to bypass the chime kit per the instructions in our [help center article](https://support.ring.com/hc/en-us/articles/115005974466-How-to-Bypass-your-Internal-Doorbell-with-the-Pro-Power-Kit-V2-for-Ring-Video-Doorbell-Pro-). I hope this helps! :)

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  05-01-2021 04:03:49

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