Last week, it appears my wired Ring Doorbell Pro & Chime Pro lost internet/network connectivity. I think it is due to the Chime Pro not functioning; however, when i removed the Chime Pro & attempted to reconnect, i was unsuccessful. I suspect that the Chime Pro is not functioning anymore as it is not lighting up at all when i plug it in & does not respond when attempting a hard reset. My wired Doorbell Pro is not connecting to my main router, even though the lights on the Doorbell Pro are still on and my internal doorbell still rings when i press the Doorbell Pro. I am thinking about physically disconnecting it this weekend and re-installing it wheni have more time. Any other suggestions?
Hey @tacoma_jim. Since the Chime Pro is not getting any lights even after a reset of the device by holding down the setup button for 30 seconds, then you will need to be in contact with our support team on that concern. For the Doorbell Pro, you can try removing the connection and setting it up again, but if you are getting lights on the device, we should be able to set it up again! Please note that if the Chime Pro was connected to the Doorbell Pro, you may need another Chime Pro to help complete the long distance connection for the Doorbell Pro to come back online again.
On the Doorbell Pro, you can try pressing and holding the setup button for 30 seconds once it is hooked back up to reset the device. After resetting the device, make sure it is removed from your Ring app, and then you can set it up again. When you are setting up the device, you should be able to get the device into setup mode from pressing and releasing the setup button. The app should take you through the rest of the setup, but if you still cannot connect it, make sure you call up our support team. For that, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.