Ring Video Doorbell
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Ring Video Doorbell Pro audio issue
I’ve been having this issue for a while where the 2 way audio doesn’t seem to be working properly on my Ring Pro (not had this issue with the Ring 1). When trying to have a conversation after answering a doorbell press or during a live view, the audio of the person talking at either end will get muted until they stop talking. This means that if I’m talking to answered a call on my iPhone, I’m not able to hear the person talking to the doorbell if they are talking over me/talking at the same time until I stop talking which means I’m missing some of the conversation. This sounds like it’s running at half duplex rather than full duplex like talking with a 2 way walkie talkie radio where only one person can talk at a time. Is there a solution to fix this? My RSSI is -52, internet download/upload speeds are 384/36mbps and live view is pretty quick.Thanks in advance
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02-11-2020 01:04:01
Responses (2)
- R
Hi Tom, Thanks for your reply. I’m afraid I’m unable to call during your opening hours due to working unsociable hours and sleeping during the day (I’m in the UK). I have tried everything to troubleshoot. This includes doing the following multiple times, Delete and reinstall Ring/Rapid Ring app on iPhone Rebooting router Rebooting Ring Pro Performing factory reset on Ring Pro My Ring Floodlight does not have this issue and the voice and audio works perfectly fine in tandem.
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06-11-2020 02:04:47
- Z
I have the same exact problem. I called support. After troubleshooting, I was told to buy a new one as warranty is over. I got a new one and installed it today. The same problem is there !!.Any suggestion ?
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26-04-2024 19:37:19
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CHi @Zoh2024. Do you have a video example of this audio issue you’re experiencing? This will make it easier to check with my team to verify if the behavior is intended or not.
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30-04-2024 19:26:59
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Tom_Ring
Hi @R1chm. For this concern, I would contact our support team. That way, they can troubleshot this issue with you in real time and see what is causing this audio issue you are experiencing. Please give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring by sending a private message.
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04-11-2020 17:21:46
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