Hi @Efer62. While the Ring Doorbell Pro does work with 5.0GHz networks, you'll likely have better and more reliable performance on a 2.4GHz network as it has a farther effective range. This is especially true when the wifi is traveling through building materials to connect to a device outside on your front door. Additionally, at an RSSI of -61, you could experience connectivity concerns. You can read more about RSSI in our Community Post on the topic [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4).

5 Ghz is a great wifi connection frequency, however, the 2.4 Ghz band will allow for more dependability over distance and through exterior walls. Most dual band networks will have options and settings that will allow you to separate or dedicate connections based on the band/ channel set. If the 5Ghz connection is not performing the best, a great step is to move the router closer to your Ring device to improve this connection. Alternatively, you could also add a 2.4 Ghz only wifi extender if you have one available. You router equipment manufacturer support should be able to guide you through obtaining a 2.4 Ghz connection if needed. Our support team is also happy to take a closer look at this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

I had this same problem with my Spotlight Cam Wired (1st Gen). I have a Floodlight Cam (1st Gen), Floodlight Cam Wired Pro, and a Video Doorbell (2020) that all work fine when I have my 5 Ghz and 2.4 Ghz network with bandsteering turned on, but the Spotlight cam doesn't work. When I turn on only 2.4 Ghz, everything connect. When I turn 5 Ghz + 2.4 Ghz with bandsteering on, everything connects EXCEPT the Spotlight Cam. The crazy thing is this all used to work fine, but it randomly stopped working around January of 2022, which tells me that Ring did released some firmware update that broke the Spotlight Cam Wired. I have built hundreds of wireless networks in a professional setting in my career and have never seen a device that failed to connect to 2.4 Ghz when bandsteering is turned on. The whole point of bandsteering is to accommodate legacy devices that can't connect to 5 Ghz. To respond to the Ring techs who responded here, you need to escalate this to someone on your team who understands how wireless networking functions. Everything you said about 5 Ghz is true, except the person who said that -61 RSSI is bad (that is a fantastic wireless signal). Your product is flawed and it used to work fine on networks that have bandsteering, and most of my products successfully connect to the 2.4 Ghz, even when they have a great 5 Ghz signal. The issue is that your products seem to be unable to ignore a 5 Ghz signal when presented with one. It would be great if someone could fix this, but if not, people should just buy a different product.