The plate on the front of the press button has fallen off of my Original video doorbell, and now the chime from the outdoor unit is sounding garbled, will Ring replace it or will we have to get a new one?
Hi @Muldy29. Thanks for sharing that picture here. You’ll definitely want to touch base with our support team on this matter so they can take a look at the warranty and determine if a replacement is needed. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.