Ring Video Doorbell
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Ring video doorbell not playing recordings, no live view
Hi! My ring doorbell provided motion notifications but no past events can be viewed. When clicking on the event, a pop up says "A recording does not exist, cloud video recording was not active when this event took place." Further, neither my phone, nor my wife's, can connect to the live feed. It just says "activating device" for minutes on end. We do pay for the yearly basic plan that has always included 60 days of recordings. Please help, thanks!
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09-06-2020 15:09:57
Responses (1)
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Hi @DSharp. Do the videos also do this on Ring.com? Are you using Ring edge with the Ring Alarm pro? Which version of the Ring app do you have installed? Try rebooting your internet router and disabling any VPN you may have active on your phone. Let me know if this concern persists.
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02-06-2022 22:41:53
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DSharp
I'm having the same issue, however, I DO have the subscription already. My camera shows motion notifications but when I click on it, the pop up says "no video found. the video for this event does not exist."
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31-05-2022 14:48:00
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