Ring Video doorbell not charging

I’ve plugged the device into a working usb connection and all that happens is the buzzer lights up blue all the way round but doesn’t actually charge (when i remove the cable the buzzer is unresponsive and can’t be connected to).

Please help!

Hey @handymanjon, have you tried reaching out to support? This is a great first step when your device is not keeping the power to stay on. Please reach out to them here and they should be able to assist you further!