I have exactly the same issue, have performed the hard reset at least a dozen times. The light situation is the same as it's always been and it used to work just fine. Was there something in a recent firmware update that broke it?

Hey neighbor! If the night vision is still not functioning appropriately after performing a reset and a [new setup of your Doorbell,](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) you'll want to reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at your device and offer more in-depth troubleshooting steps to correct this concern. If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. As it can help other neighbors, feel free to report back on what support recommends! :)

Hi @Mdolan2000. Would you be able to upload a video of this? A video would be able to help the Community identify any possible causes for this behavior. When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.