Ring Video Doorbell Elite High Pitch Squeal Noise on video playback

Any fixes

Just had the A/V install guy here to set everything up and now when I watch videos in history or live there is a high pitch squeal noise that is horrible

Hi @MPMagSun. That shouldn’t be happening. If you’re comfortable reviewing the wiring, check to ensure the Doorbell Elite is installed correctly. You can find the installation instructions for the Doorbell Elite here. If the installation looks correct, try resetting the Doorbell by holding down the setup button for at least 20 seconds. After this reset is complete, set the Doorbell back up in the Ring app using the steps under Set Up a Device.

Test out the Live View or trigger an event and watch the recording in the Event History to see if the noise is still there. If it is, I’d recommend following up with our support team so they can troubleshoot further. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: