Hi @user20884. If your Video Doorbell is disconnecting from wifi constantly, you will want to look into a few troubleshooting steps to help resolve your concern. Try these following steps: * Verify that the [RSSI number](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) is at an acceptable level. * Factory reset your Doorbell by pressing and holding the setup button for 20-25 seconds and then [reconnecting back to wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). * Verify or [adjust your router settings](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.