Ring Video Doorbell 3 Plus Faceplate arrived damage - Exchange or Return?

I received the complimentary replacement faceplate for my Ring Video Doorbell 3 Plus in the mail, only to find out the product arrived damaged in the bag - to the point where I cannot install it on my doorbell. Please note that the shipment package seemed undamaged - so it appears to have been damaged prior to shipment.

If I go to initiate a return the value is $0.00, meaning that I cannot get a new one without paying for it - something I feel I should not be responsible for doing since it appears to have been damaged at the factory before it was packaged up.

What is the best option to replace without buying a new one?

Pretty unhappy right now :frowning_face:

While I know it’s only a faceplate, these things really set me off in a bad way.

Thanks for your help.

You’ll have to call Support as they are the only ones that can assist you with replacement or return.
Contact Us – Ring Help

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Hi @FredW1970. @SolarEclipse is correct here. If you contact our support team, they’ll be able to handle this for you. Thank you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.