Ring Video Doorbell

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Ring Video Doorbell 3 Plus Faceplate arrived damage - Exchange or Return?
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I received the complimentary replacement faceplate for my Ring Video Doorbell 3 Plus in the mail, only to find out the product arrived damaged in the bag - to the point where I cannot install it on my doorbell. Please note that the shipment package seemed undamaged - so it appears to have been damaged prior to shipment.If I go to initiate a return the value is $0.00, meaning that I cannot get a new one without paying for it - something I feel I should not be responsible for doing since it appears to have been damaged at the factory before it was packaged up.What is the best option to replace without buying a new one?Pretty unhappy right now :frowning_face:While I know it's only a faceplate, these things really set me off in a bad way.Thanks for your help.![IMG-4481|375x500](upload://lYoFNvbxaDkNxGe0TmREXQoQwBY.jpeg)

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29-04-2022 13:14:46

Responses (1)

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    Hi @FredW1970. @SolarEclipse is correct here. If you contact our support team, they'll be able to handle this for you. Thank you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    02-05-2022 14:19:41

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