Hi, all of a sudden my Ring Video Doorbell 3 Plus has stopped working. In the device health section under Battery Level is says add battery. I have just purchased a new battery plus a Chime Pro (2nd Gen) and still nothing. I have tried the full reset and the trouble shooting in Ring. Could someone please let me know what’s happening and how I can resolve this.
Thanks,
Hi @user74523. If a factory reset did not help your concern, the next best step is to reach out to our support team for further assistance. Give our support team a call using one of the numbers available here.
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