Ring Video Doorbell
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R
Ring Video Doorbell 3 loses connection when hardwired and locks up/freezes
hardwired-video-doorbell
troubleshooting
I have a ring video doorbell 3. Runs fine on battery. Battery is fully charged.
I hooked up the Ring Charging accessory. Worked fine. I was just trying to avoid having to remove the battery each 1-2 months. Less than 12 hours later, app said "offline". I took the cover off the ring, all the lights were white --- when I pressed the setup button -- nothing happened. Doorbell was locked up/frozen. I had the charger connected via an extension cord -- disconnected the extension cord, doorbell flashed blue and immediately started working.
I had originally tried hooking up the video doorbell via the wiring for the doorbell and was getting the same lock up -- usually within 24 hours. So, I decided to try the dedicated Ring charger/transformer. Same exact problem.
I am on latest firmware, my wifi signal is RSSI -50 or so and I have another Ring Camera within 10 feet that never loses connection, etc.
What is going on? Anybody else experiencing this?
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23-04-2022 02:59:07
Responses (4)
R
I will call, however, the problem persists.
It happens regularly within 24 hours of plugging in the power.
If I unplug the extension cord, the camera immediately comes to life.
Something is wrong here.
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26-04-2022 04:27:21
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C
Mine is having similar problems. When I mount the doorbell it completely locks up. It will not work at all, but when removed it works fine. I have blocked the contacts temporarily, but then the house doorbell doesn’t chime.
I think the issue is with the back plate. I am ordering a replacement. When I removed it there is a circuit board that is exposed and has some corrosion and damage from moisture. I assume this is the problem for me.
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03-09-2023 06:19:06
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C
Hi @cgilson33. Feel free to update this thread if the replacement back plate resolves the issue for you! If it doesn't, this concern may best be handled with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can review some device details on the back end. :)
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06-09-2023 11:32:14
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Marley_Ring
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25-04-2022 04:21:48
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