Ring Video Doorbell

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R
Ring Video Doorbell 3 loses connection when hardwired and locks up/freezes
hardwired-video-doorbell
troubleshooting

I have a ring video doorbell 3. Runs fine on battery. Battery is fully charged. I hooked up the Ring Charging accessory. Worked fine. I was just trying to avoid having to remove the battery each 1-2 months. Less than 12 hours later, app said "offline". I took the cover off the ring, all the lights were white --- when I pressed the setup button -- nothing happened. Doorbell was locked up/frozen. I had the charger connected via an extension cord -- disconnected the extension cord, doorbell flashed blue and immediately started working. I had originally tried hooking up the video doorbell via the wiring for the doorbell and was getting the same lock up -- usually within 24 hours. So, I decided to try the dedicated Ring charger/transformer. Same exact problem. I am on latest firmware, my wifi signal is RSSI -50 or so and I have another Ring Camera within 10 feet that never loses connection, etc. What is going on? Anybody else experiencing this?

977

0

2

23-04-2022 02:59:07

Responses (4)

  • M

    Try resetting your Video Doorbell by holding the setup button for 20 seconds. After reconnecting your Ring device by following the steps in this [help center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network), check wiring connections and test operation. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    1

    25-04-2022 04:21:48

    • R

      I will call, however, the problem persists. It happens regularly within 24 hours of plugging in the power. If I unplug the extension cord, the camera immediately comes to life. Something is wrong here.

      0

      26-04-2022 04:27:21

        V

        Same here. Do you solve the issue?

        1

        19-07-2022 08:06:32

        U

        I have the same issue. Did any of you find a solution?

        0

        09-12-2022 04:13:28

    • C

      Mine is having similar problems. When I mount the doorbell it completely locks up. It will not work at all, but when removed it works fine. I have blocked the contacts temporarily, but then the house doorbell doesn’t chime. I think the issue is with the back plate. I am ordering a replacement. When I removed it there is a circuit board that is exposed and has some corrosion and damage from moisture. I assume this is the problem for me.

      0

      03-09-2023 06:19:06

        C

        Hi @cgilson33. Feel free to update this thread if the replacement back plate resolves the issue for you! If it doesn't, this concern may best be handled with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can review some device details on the back end. :)

        0

        06-09-2023 11:32:14

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      06-10-2023 11:32:35

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