Ring Video Doorbell
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Ring Video Doorbell 3 - hardwired now losing battery daily after firmware upgrade
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I am just shocked at the number of people complaining about their Ring doorbell causing a fault after the device had its firmware updated.
It’s funny how Ring have decided to close that conversation so I am opening a new one here. I was on the phone to Ring customer support to find out what is going on with my doorbell and they initially claimed it was losing Wi-Fi signals, then they claimed the setup was right so start again and the last one was oh the device is out of warranty and you didn’t opt for the “plus” subscription.
Now after spending many days talking to them, the option I have is a refund of the subscription and a discount from their website on a replacement product.
The original conversation can be seen below, where people have been complaining about their device suddenly draining (after the firmware update). I thought I was doing a good thing by upgrading my firmware, only to realise the mistake afterwards, also there is no way of going back to the old firmware, so the device is no longer able to keep power longer than a day now.
I am not a happy customer 😡😡😡
https://community.ring.com/t/ring-doorbell-hardwired-suddenly-experiencing-low-battery-daily/121296/14
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28-09-2023 01:40:56
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Tom_Ring
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02-10-2023 06:26:18
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